Clients Large private bank, one of the first to be set up when the banking sector was privatized in 1994.

Change Event

Although operating in a highly competitive banking environment, the corporate culture was a legacy of its past and the internal organization had to be aligned with the needs of the market. Empowerment and decision-making abilities also needed to be adopted across the bank.

Workforce Issues

• Staff needed motivation to help them meet future challenges and achieve the bank's goals
• The requirement of a new and market-oriented organizational structure was paramount
• The human resource strategy had to be articulated
• A compensation strategy was required
• A performance management system was required

Collaboration and Partnership

Our consultants worked closely with the bank to help articulate its vision of becoming a full service bank, identify the "customer intimacy" value discipline model, identify its business requirements and employee issues, and establish a human resource strategy aligned with its goals and objectives. Hewitt also helped to develop a competency model, redefine unique roles and reporting relationships, and review the bank's performance philosophy.

Main Areas of Consulting Coverage and Expertise

• Organization structuring required
• Design and benchmarking of compensation strategy performed
• Redesign of performance management systems
• Competency-based job evaluation and profiling
• Implementation and communication of performance management system

Consistent Delivery of Superior Results

Hewitt created an integrated platform for a complete financial services organization, enabling the bank to be responsive to the market and the economy, focused on customers and quality, and with the ability to innovate. Hewitt also ensured the full integration and positioning of a people-oriented framework, including a new performance management system and a compensation strategy to enhance individual accountability through measurable goals and competencies.