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Hewitt Quarterly
Asia Pacific
is made possible through the combined skills and experience
of Hewitt consultants from across the Asia-Pacific region.
For further information please
contact:
Hewitt Associates
2601-05 Shell Tower
Times Square
Causeway Bay
Hong Kong
Tel: (852) 2877-8600
Fax: (852) 2877-2701
editor-hqap@hewitt.com
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Nanfang Lee Kum Kee Co., Ltd
Food and drink manufacturer
Raymond Lo - Vice President of HR
"Two words explain why we are a Best Employer - 'corporate culture'.
It's an important factor for building a very successful organization. People are encouraged to participate in the
company's management. This depends on a very high trust climate. We also spend a lot of time team building in order to nourish our corporate culture."
Satyam Computer Services Limited
IT service provider
Virender Aggarawal - Director &
Senior Vice President, Asia Pacific,
Middle East, India & Africa
"We are in a people business. We have no plant and no machinery. The only thing we have is people. We make people feel happy and allow them to grow and be responsible for their
decisions, rather than feel they are being measured in all their activities and actions."
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The Ritz-Carlton, Hong Kong
Mark Lettenbichler -
Vice President and
Area General Manager
"From the beginning, our foundation has
always been our people. Our motto is, 'Don't
let up. Don't stop. Keep going. Continuously
improve. Share best practices'."
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UBS Securities Japan Ltd
Investment bank subsidiary
Tess Laus - Managing Director
Chief Operating Officer
"UBS is one of Japan's most progressive employers and we offer challenging and rewarding jobs to talented people. We have senior management who are all very deeply committed to attracting and retaining good talent and promoting an open culture and enjoyable working environment. We also have high ethical standards and this creates trust and pride among our staff ."
SalesForce
Call center services
Kevin Panozza - Chief Executive Officer
"Employees are told from minute one, they are the most important person at SalesForce. They are the person who will be talking to the customer. Employees need to ensure in every
conversation there is an extremely positive outcome. SalesForce is
judged and measured on every single outcome."
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The Kerry Centre Hotel Beijing
George Yang - General Manager
"We believe in people and we train them well. Our vision is to create a high performance culture and to be the first choice in the hospitality industry for our customers, employees,
shareholders, and business partners."
Spansion (China) Ltd
Manufacturer of portable
computer memory equipment
PC Loh - Vice President and Executive
Managing Director
"There is a Chinese saying, 'Attack the heart instead of the castle'. Management is about winning and managing the heart of a person - then they start to believe in the vision you have. Chinese literature talks about this and I feel it is in the blood of the Chinese people - they value culture, they value a people-oriented style of management, and I think
that carries over into this new generation."
Aditya Birla Group
Industrial
and commercial conglomerate
Santrupt B Misra - Director, HR & IT
"All the time, we need to listen to our employees and find out how to address their
expectations and needs."
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Three on the Bund
Retail and restaurant complex
Alan Hepburn - CEO
"Our goal is to create an environment where all of our colleagues come to work every day wanting to do their best."
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Renaissance Beijing Hotel
Rashid Ahmed - General Manager
"Senior management has to act like a friend and be very transparent in its approach. The HR department is a kind of center to inspire everyone. We have to give employees good training, and provide everything they need, in order to offer a good working environment."
Marriott Hotels India
Philip Bryson - General Manager, Renaissance Mumbai
"We have a very simple business model that if you look after the associates they look after the customers, and customers will come back. Everything we do every day is about associates' engagement and satisfaction."
Domino's Pizza India Ltd
Restaurant and food delivery services
Ajay Kaul - CEO
"By empowering your people you add value to them and
to your business by increasing their skills and motivation."
SEEK
Online employment and training
Meahan Callaghan - Human Resources Director
"We try and recruit people who are a good fit. They believe in our values and they believe in what we're trying to achieve. They have a similar philosophy on how to treat people, so they stay engaged because they feel the things we do make sense to them. This
means when we come out with ideas for moving the business forward, they're unlikely to be cynical or to feel disengaged. "Culture fit is the number one criteria. We have been known to keep senior positions open for six months waiting for the right person."
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Cisco Systems
IT services
Ross Fowler - Vice
President, Australia and
New Zealand
"The return on investment for ensuring happy and committed staff is beyond question. In these days of skill shortages and booming economies, being an employer of choice is a critical competitive differentiator. In my conversations with CEOs, their most common concern is attracting and retaining good people."
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Novartis Consumer
Health Australasia
Health care provider
Andrew Philips - OTC Business
Unit Head, Australasia
"We set targets and meet them, and have done so consistently year on year. We're a fast
growing OTC company in Australia and Asia. This offers employees challenges and pportunities in terms of career progression and also gives us opportunities to reward and recognize superior performance. It is a truly fun place to work."
Raffles Hotels & Resorts
Tommy Ng - Head,
Human Resources
"One reason for being a Best Employer is the commitment we make in offering a future to our employees. The second is our promise to create an inspiring and exciting environment for them. The third is our commitment to reward them with market-driven compensation programs. Most important is our commitment to constantly train our employees to equip them for high performance."
Four Seasons Hotel Shanghai
Peter Weber - Regional Vice President
& General Manager
"Being a Best Employer starts with getting things right at the top. We have great
stability in our senior management. With our founder's approach as the guiding principle,
we try to ensure a positive mindset is naturally adopted by our associates and that
their behavior and approach reflects this. This then enables us collectively as a family
and team to look after our guests."
SK Telecom Co., Ltd
Wireless services
Shin-Bae Kim -
CEO and President
"We led in changing the hierarchical culture of the Korean business world. We
removed job titles and job levels because we believe it prevented empowerment and autonomy in work. Positive results came
quickly with an increase in employee satisfaction. The
company is also growing and diversifying, providing our people with new career portunities." |
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