10,000+ employees, 7 legal entities, 40+ employee locations

Challenge

The client was seeking for a reliable and scalable solution to relieve the administration burden of payroll related work from internal HR staff, especially in areas of raw data collection and clarification, so that they can focus on core business and become the real partner of the business. Our team was requested to provide a user friendly system which enables online employee and manager self-service for overtime and business claim data collection and clarification, in addition to payroll administration.

Scope

• Payroll calculation
• Mandatory benefits regulation research
• Individual income tax regulation research and calculation
• e-OT and e-Claim system for data collection and clarification
• e-Payslip

Results

• Phased solution for separate payroll and e-system "go live"
• Standardized data collection process
• Employee self-service via e-mail, web and hotline support
• Reduction of client FTE requirements and time spent
• Uniform reporting system across entities
• Drove the cross business consolidation and standardization of payroll policies and processes
• Became Hewitt's ambassador to its partnership businesses on payroll service