A relatively new concept in Asia, HR outsourcing is the process of using outside specialists to handle your HR administration procedures and provide support services to your employees. This not only frees up your time, allowing you to concentrate on your core competencies, but also brings key benefits such as improved process management, streamlined and standardized HR processes, and access to leading-edge technology without having to make costly investments.

Hewitt Associates offers the most comprehensive and flexible solution in the HR outsourcing industry and we are the only company capable of offering total HR outsourcing services on an integrated basis with HR consulting expertise. Behind all our services are processes and technology dedicated solely to managing human resources.

In the last three decades, hundreds of organizations have elected to outsource their administrative HR services to Hewitt. This frees them to invest resources and energy on the people practices that build growth. Outsourcing HR services—benefits, compensation, recruiting, even the entire HR function—leaves you with a more strategic HR function, while reducing costs, better serving a global workforce, and building a sustainable competitive advantage.

Our outsourcing solutions are more flexible than ever, and our client-focused approach allows us to meet your specific business needs and technology requirements—we move forward with your organization’s unique priorities in mind, at a pace that works for you.

Our deep outsourcing capabilities ensure that we deliver an improved experience for your organization’s line managers, HR staff, and employees because we understand how work is performed.

• Our solutions reflect the realities of how people, processes, and policies need to be coordinated.
• Countless successful client engagements have validated our processes, ensuring that they’re scalable and repeatable.
• We’ve made the highly disciplined Lean Service System part of our culture, ensuring a steady focus on delivering near-perfect service.

In Mainland China and Hong Kong, we offer many components of payroll and benefits administration service including base pay, allowances, bonuses, overtime, commissions, individual income tax, and mandatory and supplemental benefits contributions. As the first Multi-National Company entering into China’s HR outsourcing market, we are leading the way in HR outsourcing excellence built upon our 15 year HR consulting experience in the country and decades of HR BPO experience around the world. With our accurate and reliable payroll and benefits administration delivery, we have grown into a business with 100+ client legal entities over 70 cities in China with average annual growth rate above 50%.

Behind our successful business performance is the Lean Service System that we apply as a transplant of the Toyota Production System, or the Lean Production System, in the HR outsourcing industry. Hewitt Associates believes that there are a lot of gaps along the process of delivering outsourcing service: between clients’ and outsourcing partners’ understanding of the service agreement, between raw data quality delivered by clients and expected by outsourcing partners, between deliverable produced through outsourcing partner’s systems, processes and people designed and organized based on the original understanding of clients’ needs and what is actually received, or perceived to receive, by clients. These gaps become the issues that need to be tracked, recorded, analyzed and resolved in our Lean Service System. Hewitt Associates understands that, only by minimizing these gaps, will we be able to continuously satisfy our clients, enhance our systems, improve our process efficiency, engage our people, and grow our business with solid financial strengths.

In the past few years, we have implemented standardization, 5S, and visual management to lay the foundation of the Lean Service—standardization, and launched SAS70 audits with clean audit reports to ensure that quality is not checked out but built in. With these two pillars, we have continuously rolled out problem solving, continuous improvement, elimination of waste, line balancing, and lead time reduction to dramatically increase our operator efficiency. While our clients could spare a little time and effort improving their raw data quality, we have been able to increase our accuracy and responsiveness, and sustain compliance far above our contractual commitments. We have also been able to provide more value-added service contents within the contracted service fees while combating skyrocketing rentals and labor costs at the same time.

Please contact us to learn how your organization can use our industry-leading outsourcing solutions to achieve your objectives and grow your business if:

• You believe how companies manage their people investment can help drive great business performance;
• You are only partnering with professional companies, who are committed to exceptional and innovative client service;
• You want to work with a variety of best practices by FORTUNE 500 clients and other industry leaders.