Core HR Processes

• Workforce administration services including employee records management and employment events.
• Payroll services including on- and off-cycle pay. Benefits services including program delivery and administration; recordkeeping; benefit accounting; and management for health and welfare.
• Absence management services including family medical leave, and short- and long-term disability management administration.

Integrated Service Delivery Model

• Customer Service—HR associates provided inquiry and transactional support for employee, managers and HR.
• Technology and Infrastructure—including hosting, application management and support, and security and disaster recovery.

Talent

• Learning and development services including learning paths and certificates, course catalog administration, event scheduling and logistics, evaluation and assessments, accounting, and content development and sourcing.
• Performance management services including planning and evaluation support, feedback collection, and individual profile maintenance.
• Succession planning services including maintenance of succession trees, tracking and monitoring of high potentials, and development of incumbent and candidate profiles.

Reward

• Compensation administration services including administration of salary, bonus, and stock options; administration of salary surveys.

Measure and Manage

Workforce analytics including predefined, configurable reports that identify key HR data that positively impact business results with easy-to-use self-service tools allowing drill-down capability.

Our HR Expertise Background—The Leading HR Service Provider

Client

• Focus on other more value-added areas in business
• More time and effort in attracting, retaining, motivating and developing talents
• Manage employee satisfaction and service quality at higher level

Process

• Leverage the market best practice and industry benchmarking
• Compliance, Data Privacy, and Confidentiality are musts, and included in the service scope
• Clearer business driver, and more dedicated resources for knowledge capturing, problem solving, and continuous improvement

System

• More result and cost-effectiveness driven
• Stable IT infrastructure with profound Disaster Recovery and Business Continuity Plan
• Continuous R&D and improvement in database, application, hardware and connectivity

People

• Stringent selection and on boarding processes
• Continuous knowledge transfer, training, and job rotation to strengthen people development and business results
• Multiple channel career development