Behind our successful business performance is the Lean Service System that we apply as a transplant of the Toyota Production System, or the Lean Production System, in the HR outsourcing industry. Hewitt Associates believes that there are a lot of gaps along the process of delivering outsourcing service: between clients’ and outsourcing partners’ understanding of the service agreement, between raw data quality delivered by clients and expected by outsourcing partners, between deliverable produced through outsourcing partner’s systems, processes and people designed and organized based on the original understanding of clients’ needs and what is actually received, or perceived to receive, by clients… These gaps become the issues that need to be tracked, recorded, analyzed and resolved in our Lean Service System. Hewitt Associates understand that, only by minimizing these gaps, will we be able to continuously satisfy our clients, enhance our systems, improve our process efficiency, engage our people, and grow our business with solid financial strengths.
What is Lean Service?
Lean Service is a systematic methodology utilizing effective tools and techniques to minimize the gap between expected deliverable and perceived delivery, and to create a loyal clientele with healthy financials supported by robust platforms, lean processes and engaged employees.
Benefits from Lean Service
Client First
- increase satisfaction
- standardized deliverable with customized caring
- joint ownership and benefit
Grow with Intention
- enhance system functionality
- increase system reliability
- lead to mass customization
Get Lean
- eliminate waste
- reduce lead time
- continuous improvement
- ensure compliance
Rewarding Working Environment
- business plan & individual development
- quick training and flexible staffing
- bottom up ownership
