The challenge of delivering HR services in a changing business climate creates a pressure cooker atmosphere in most large companies' HR departments. Globalisation complicates traditional processes and raises new compliance issues. Competition and market conditions place intense focus on the bottom line. And there's the constant pressure to improve service quality and contribute to organisational growth.

Big challenges are the main reason more and more organisations are outsourcing multiple HR processes to a single firm. They seek access to HR and operational expertise, improved service quality, HR delivery innovations, cost savings, and more time to focus on core business. They want a partner with a global track record, proven HR expertise, and the flexibility to meet them where they want to be.

They choose Hewitt more often than anyone else. With a market share greater than 30%, we're the world's leading provider of HR BPO services. We handle more HR-related customer interactions than anyone else—more than 70 million a year, for nearly 20 million employees, retirees, and their families.

Integration Across The Board

Hewitt's integrated HR services leverage years of rich HR strategy and design work, combined with more than 25 years of HR outsourcing expertise.

By combining our deep understanding of the mechanics of HR with extensive experience in solution design, we provide clients with an innovative offer that best meets their needs from both a design and a delivery perspective.

Our associates are experts in the specific workforce management issues companies face—from hiring to retiring—and our HR outsourcing operations repeatedly define industry standards for quality and service. We “design for delivery” by embedding best-in-class consulting services in our HR BPO contracts.

Finally, Hewitt client teams include both outsourcing and consulting experts, ensuring that our clients get the benefits of a team that's integrated on every level.

The Industry's Most Comprehensive, Flexible HR Solutions

We meet our clients “where they are” and move them to leading HR practices according to the priorities unique to their business, at the pace that works for them. This means that our clients can leverage what is working well and invest their resources where they're most needed.

Each client selects the specific combination of consulting and outsourcing services that's right for their business—and their way of doing business. The end result is our unmatched ability to offer solutions that achieve our clients' business objectives.

Learn more about Hewitt's HR BPO services.