In just five years, HR business process outsourcing (HR BPO) has gone from creative concept to proven business solution. Today, dozens of companies outsource multiple HR processes to a single provider—cutting costs, creating a more strategic HR function, and delivering improved service to a global workforce.
We’re the global HR BPO leader. As the largest multi-process HR outsourcing provider in the world—with more than 30%* of the total HR BPO market—we handle more than 70 million HR-related customer interactions a year for nearly 20 million employees, retirees, and their families.
Content and experience count
We’re the global HR experts, with a track record of innovation spanning more than 60 years. Our clients trust us because HR is our only business and we offer the industry’s most comprehensive and flexible HR service delivery model—on the global scale today’s business demands.
Each company’s unique starting point and specific priorities drive the search for the right outsourcing partner. Because we understand HR, we focus on how work gets done, not on HR processes. It’s this proven approach—backed by a flexible, scalable technology platform—that ensures we’re able to meet your company where you are, helping you migrate to leading HR practices at a pace that’s right for your organization.
We integrate our rich experience to deliver the following HR services:
Talent management
Recruiting services including need identification; sourcing and attraction; screening, interviewing, and selection; offer management; reporting; and compliance.
- Flexible staffing services including need identification, selection and placement, time administration, invoicing, conversion to hire, reporting, and compliance.
- Learning and development services including learning paths and certificates, course catalog administration, event scheduling and logistics, evaluation and assessments, accounting, and content development and sourcing.
- Performance management services including planning and evaluation support, feedback collection, and individual profile maintenance.
- Succession planning services including maintenance of succession trees, tracking and monitoring of high potentials, and development of incumbent and candidate profiles.
Workforce management
- Compensation administration services including administration of salary, bonus, and stock options; administration of salary surveys; and total reward communications.
- Total rewards services including strategy, design, implementation, and communication of benefits and compensation programs.
- Workforce administration services including employee records management, life events, employment events, reduction in force, organization structure changes, and leave management.
- Domestic relocation services including relocation initiation, policy briefing and administration, expense processing and accounting, and inventory management.
- Leave management services including leave initiation; leave tracking and management; and coordination with third parties for FMLA, disability, and personal leaves.
- Global mobility services including assignment planning, candidate selection support, pre-departure planning and support, on-assignment support, and repatriation planning and support.
Core process management
- Payroll services including time and attendance, on- and off-cycle pay, garnishments, and taxes and accounting.
- Benefits services including program delivery and administration; recordkeeping and reconciliation; benefit accounting; invoice review and payment; and supplier sourcing and management for health and welfare, defined contribution, and defined benefit programs.
- Payments services including accounts payable/receivable, travel and expense, fixed assets and general ledger, cash, and banking/treasury.
Please contact us to learn how our multi-process HR outsourcing solutions can help you cost-effectively deliver improved HR services to your organization.
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Employer Tools
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*Source: Everest Partners, LP, based on total contract value for the indicated contract term, and Gildner & Associates, Inc., based on number of clients with more than 10,000 employees. Hewitt makes no representation as to the accuracy of these estimates.
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