HR Business Process Outsourcing

If you want to deliver benefits and HR programs better, faster, and more cost-effectively to your employees, Hewitt's outsourcing services can help enhance your services and manage people, processes, and technology more strategically.

The development and maintenance of technology, processes, and expertise necessary to administer and deliver HR programs diverts essential resources away from an organization's critical activities. Many companies believe that their critical assets should be focused on the core business, while non-core activities, such as HR program administration and delivery, can be outsourced to a partner whose expertise means better services delivered at lowered costs.

HR Business Process Outsourcing Delivery Models

In Latin America, we offer clients a variety of delivery models including:

• Contact Center—staffed with knowledgeable and experienced benefits service representatives who are fluent in some combination of Spanish, Portuguese or English
• E-Outsourcing—an online, one-stop shop for all services – also in three languages
• Human Resource Connection— onsite Human Resources support for various services—not limited to benefits!

Benefits Administration Outsourcing

• Medical/dental plans
• Prescription drug plans
• Life insurance/accidental death and disability
• Short- and long-term disability
• Business travel accident insurance
• Defined benefit plans (foreign and domestic pension plans)
• Defined contribution plans, off-shore defined contribution plans, foreign domestic thrift and capital accumulation plans
• COBRA (*applicable only in Puerto Rico)

Services include:

• Plan design consulting
• Market practice studies
• Record keeping (daily and traditional valuations)
• Plan accounting
• Plan administration
• Participant services, employee self-service
• Government reporting
• Discrimination testing
• Plan documents

Compensation Outsourcing

Contract with Hewitt for compensation management services that are a necessary part of doing business but that may not be a strategic or core function of HR in your organization. We can assist you with daily tasks such as documentation and evaluation, recordkeeping, salary planning, and compliance issues for your local and international service employees.

Payroll Outsourcing

Our payroll services are expanding throughout Latin America with in-country solutions developed to meet specific reporting and tax requirements. Our solution is designed to meet the individual country needs as well as the multi-country integration needs of many of our clients.

On-Site HR Outsourcing

We can work on-site with your company to provide assistance with policy and program development, compliance with relevant statutes, recruitment, training and development, performance management, and compensation and benefit administration.

Recruiting

Using multi-channel resources, our recruiting services are tailored to meet your specific needs in multiple markets throughout Latin America. We specialize in developing and administering skill- and language-based assessments and we leverage our web-based tools to efficiently manage candidates through the recruiting process.