Puerto Rico is perceived as a very powerful location because of the expertise and the relation with the States. Because of this, San Juan office is expanding its Consulting services to Central America and its Outsourcing services to Latin America.

The economies in these two regions are driving the human resources decisions. In the case of Puerto Rico, recession is impacting the compensation and benefits side and companies are trying to maintain their cost base after realizing they can’t cut costs every year. As a direct result of the economic conditions, companies are considering outsourcing as an alternative to reduce costs without affecting employees’ benefits. In the last five years, Hewitt's has double its outsourcing business.