The challenge of delivering HR services in a changing business climate creates a pressure cooker atmosphere in most large companies' HR organizations. Globalization complicates traditional processes and raises new compliance issues. Competition and market conditions place intense focus on the bottom line. And there's the constant pressure to improve service quality and contribute to organizational growth.

These big challenges are the main reason more and more organizations are outsourcing multiple HR processes to a single firm. They seek access to HR and operational expertise, improved service quality, HR delivery innovations, cost savings, and more time to focus on core business. They want a partner with a firm who has a strong footprint in Latin America, proven HR expertise that spans both local, regional and global requirements, and the flexibility to meet them where they want to be.

They choose Hewitt more often than anyone else. With the largest market share, we're the world's leading provider of HR BPO services. We handle more HR-related customer interactions than anyone else — more than 70 million a year, for nearly 20 million employees, retirees, and their families. In Latin America we are delivering HR services to more than 85 companies across the region. Some operations are based in a single country while others need services that include up to 18 different countries at the same time! Hewitt has designed and developed solutions specifically for large and small populations, both single and multi-country in scope, and is currently providing services in the majority of countries in South America, Central America and the Caribbean. Our ability to scale our administration services to meet the specific needs of our clients is what sets us apart in the region.

In Puerto Rico Hewitt has been delivering outsourcing services since 1996. From our offices in San Juan we have designed and implemented outsourcing services including benefits, payroll, leave, and compensation administration for over 50 local and multi-national companies. Our full scale contact center operates in English, Spanish and Portuguese and customer service representatives are available to provide participant services both through telephone and email. From our San Juan office we have also implemented unique solutions for clients with small operations in multiple countries allowing them to leverage outsourcing solutions and avoiding costs for multiple locations. These services are currently being delivered to operations located in 18 different countries in both South and Central America as well as the Caribbean.

Integration Across The Board

Hewitt's integrated HR services leverage years of rich HR strategy and design work, combined with more than 25 years of HR outsourcing expertise.

By combining our deep understanding of the mechanics of HR with extensive experience in solution design, we provide clients with an innovative offer that best meets their needs from both a design and a delivery perspective.

Our associates are experts in the specific workforce management issues companies face—from hiring to retiring—and our HR outsourcing operations repeatedly define industry standards for quality and service. We "design for delivery" by embedding best-in-class consulting services in our HR BPO contracts.

Finally, Hewitt client teams include both outsourcing and consulting experts, ensuring that our clients get the benefits of a team that's integrated on every level.

Learn more about Hewitt's HR BPO services