Russ Fradin joined Hewitt in September 2006, bringing a unique blend of outsourcing, operations, and strategic consulting experience. He immediately focused the company on a set of four strategic priorities—keeping clients first, creating a rewarding work experience, growing with intention, and getting lean. Efforts to enhance high-quality service delivery have resulted in improved client satisfaction scores worldwide. Initiatives to improve associates' work experience have yielded significant gains in engagement and reductions in turnover. The company's ongoing focus on streamlining the cost structure has led to significant margin improvements in all three of its businesses. Hewitt has fueled growth by entering new markets, expanding globally, and adding complementary services.
Prior to joining Hewitt, Russ served as president and CEO of The BISYS Group, a financial services administration firm. Under his leadership, the business returned to a 6 percent growth rate and margins improved by 10 percent over a two-year period through a combination of off-shoring, technology upgrades, and other cost reductions.
Russ gained his operations experience over seven years with outsourcing giant ADP. As president of its Global Employer Services group, he oversaw 28,000 employees and more than 400,000 clients globally. Russ orchestrated a growth program that increased revenues 66 percent, from $2.7 billion to $4.5 billion, and improved the group's profit margin by more than 500 basis points. Additionally, he succeeded in diversifying the group, increasing non-payroll revenue from 11 percent to 35 percent, and improving client satisfaction by more than 20 percent in every business.
Russ developed his strategic business acumen during 18 years at McKinsey & Company, including multi-year assignments at two of McKinsey's largest clients. Russ founded and grew the New Jersey office into one of the firm's most profitable.
Russ serves on the Board of Directors for both Gartner and The Executives' Club of Chicago. He also serves on the Board of Ambassadors for CEOs Against Cancer—American Cancer Society. In addition, he is a member of G100, The Illinois Business Roundtable, the Civic Committee of The Commercial Club of Chicago, and participates on the WSJ CEO Council.
He holds a master's degree in business administration from Harvard Business School and a bachelor of science degree in economics with a concentration in finance from the Wharton School of the University of Pennsylvania.
