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The best working relationships between the three functions are characterized by supportive senior leadership, common objectives, a seamless process with frequent communication, and an enthusiastic team. In the beginning, make sure that meetings occur between each of the functions' senior leaders to determine objectives as well as challenges. Ensure that each leader understands what's important to the others and to the business, and how HR BPO will support the company's vision. Schedule regular check-in meetings with the senior leaders to keep them apprised of the progress and to obtain their feedback. Communicate often during the process and address questions and challenges promptly. Finally, make sure that there's an evaluation process and ongoing measurement in place to which everyone has input.

Many companies seek partners to assist in training and development in order to enhance learning and broaden capabilities while reducing costs. Using a third party to supply the learning content and training often allows for more choice and flexibility. However, managing these partners can be tricky for companies that don't have a centralized sourcing function. It's difficult for these organizations to identify and select the best vendors to address specific skill gaps, avoid duplication of providers and content, and increase buying power based on volume. As a result, many companies turn to HR outsourcing providers like Hewitt to assist with vendor management and sourcing, and to help them make appropriate and cost-effective decisions.