In just five years, HR business process outsourcing (HR BPO) has gone from creative concept to proven business solution. Scores of companies today outsource multiple HR processes to a single provider—transforming their delivery model, creating a more strategic HR function, and providing improved service to their workforce.

As the largest HR business process outsourcing provider in the world we handle more than 70 million HR-related customer interactions a year for nearly 20 million employees, retirees, and their families.

Content and Experience Count
We're the proven HR experts, with a track record of innovation spanning more than 60 years. Our clients trust us because HR is our only business, and we offer the industry's most comprehensive and experience-based HR service delivery model.

Each company's unique starting point and specific priorities drive the search for the right outsourcing partner and solution. Our sole focus on HR and our broad client base provide us with unique insight into how work gets done effectively and efficiently. It's this proven approach—backed by a configurable, scalable technology platform—that ensures that we're able to understand your company's current position and help you migrate to leading HR standards and practices at a pace that's right for your organization.

We integrate our rich experience, proven delivery model, and industry-leading tools and technologies to deliver the following HR services:

Foundational Services
Core HR Processes

• Workforce administration services including employee records management, life events, employment events, reduction in force, organization structure changes, and I-9 administration delivered via Hewitt's proprietary myHR® self-service platform.   
• Payroll services including time and attendance, on- and off-cycle pay, garnishments, and taxes and accounting. 
• Benefits services including program delivery and administration; recordkeeping and reconciliation; benefit accounting; invoice review and payment; and supplier sourcing and management for health and welfare, defined contribution, and defined benefit programs. 
• Absence management services including centralized leave of absence, family medical leave, and short- and long-term disability management administration.

Integrated Service Delivery Model

• Customer Service  - HR associates provided inquiry and transactional support for employee, managers and HR.  
• Technology and Infrastructure—Highly developed architecture leveraging Hewitt proprietary products including hosting, application management and support, and security and disaster recovery.

Talent 

• Learning and development services including learning paths and certificates, course catalog administration, event scheduling and logistics, evaluation and assessments, accounting, and content development and sourcing. 
• Performance management services including planning and evaluation support, feedback collection, and individual profile maintenance. 
• Succession planning services including maintenance of succession trees, tracking and monitoring of high potentials, and development of incumbent and candidate profiles.

Reward

• Compensation administration services including administration of salary, bonus, and stock options; administration of salary surveys; and total reward communications. 
• CompLink™ - Efficiency and ease for your annual compensation cycles.
• Your Total Rewards—tools to provide online associate reward information

Hire and Move

• Recruiting services including need identification; sourcing and attraction; screening, interviewing, and selection; offer management; and reporting.
• Domestic relocation services including relocation initiation, policy briefing and administration, expense processing and accounting, and inventory management. 
• Global mobility services including assignment planning, candidate selection support, predeparture planning and support, on-assignment support, and repatriation planning and support.

Measure and Manage

• Supplier management including a full range of third-party strategic alliance management services designed to deliver reduced costs, increased performance, and reduced risk.  
• Workforce analytics including predefined, configurable reports that identify key HR data that positively impact business results with easy-to-use self-service tools allowing drill-down capability.

Please contact us to learn how our multi-process HR outsourcing solutions can help you cost-effectively deliver improved HR services to your organization.